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Request repair compensation

Fixed a faucet, replaced a lock, called a plumber? If you paid for repairs out of your own pocket — create a compensation request. Attach the receipt, describe what was done, and the landlord will confirm. The amount credits your balance.

When to request

How to create a request

1
Pay for the repair

Call the repairman, get the work done. Pay and keep the receipt or invoice — you'll need to attach it.

2
Create a compensation request

Go to your property → Repair Compensations → New. Enter the date, amount (materials + labor), and describe what was repaired.

3
Attach the document

Upload the receipt, invoice, or photo of the completed work. This is the proof the landlord will review before confirming.

4
Wait for landlord's confirmation

The landlord receives a notification and reviews your request. They check the amount and attached document. Once confirmed — the amount is credited to your balance.

What to fill in

Date * When the repair was done
Amount * Total cost — materials + labor. Must match the receipt.
Description What was repaired, who did the work, breakdown of costs. The more detail, the faster the landlord confirms.
Document Receipt, invoice, or photo of the work. Without a document, the landlord may reject the request.

Example

The kitchen faucet started leaking on Tuesday. You called a plumber:

  • Plumber visit — 300 UAH
  • New faucet cartridge — 150 UAH
  • Total: 450 UAH

Create a compensation request for 450 UAH. Describe: "Kitchen faucet repair — cartridge replacement + plumber labor". Attach the receipt. The landlord confirms — 450 UAH is credited to your balance.

What happens after confirmation

Balance is adjusted

The confirmed compensation reduces your debt (or increases your credit). It appears in the reconciliation statement.

Request is locked

After bilateral confirmation, neither side can change the amount or delete the compensation. It becomes a permanent record.

If rejected

If the landlord rejects your request — the compensation stays in the system for reference but doesn't affect the balance. Discuss the issue via Messages.

Tip: Always discuss repairs with the landlord before paying — especially for expensive ones. Some landlords prefer to organize and pay for repairs themselves. For small urgent repairs (leaking pipe, broken lock), act first and request compensation after.

Technical documentation

For API endpoints and compensation details, see the Library:

Library → Repair compensations

What's next?

If you have penalties or contract violations — see the details and how to handle them in the next section.

← Confirm landlord's receipts Penalties & violations →