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Penalties & violations

If you have penalties — don't panic. See what happened, check the evidence, understand the amount. Pay them off to clear your balance. Some penalties are created automatically (for overdue payments), others — by the landlord for contract violations.

Types of penalties

Late payment

You didn't pay on time. The system automatically creates a penalty based on the contract terms — fixed amount or per-day calculation. Pay the original charge + the penalty to resolve it.

Manual penalty from landlord

The landlord created a penalty for a contract violation — noise after hours, property damage, unauthorized subletting, etc. Check the description and attached evidence.

Where to find

Property → Penalties

Open your property and go to Penalties from the menu. You'll see all penalties — both active and paid.

Open a penalty

Click on a penalty to see the full details — date, amount, description, linked contract clauses, attached documents (evidence).

Check payment status

Each penalty shows the total amount, how much has been paid, and the remaining debt. Fully paid penalties are marked with a checkmark.

How to read a penalty

Date When the violation occurred

Amount Total penalty amount — what you need to pay

Paid How much you've already paid toward this penalty

Remaining Outstanding debt = Amount − Paid

Description What the violation was about — read carefully

Contract clauses Which terms of the contract were violated (if linked)

Evidence Photos, screenshots, or documents attached by the landlord

Contract violations

Automatic violations

The system automatically tracks overdue payments. When you miss a payment deadline, a violation is recorded. Too many violations may trigger contract termination clauses.

Manual violations

The landlord can record other types of violations — noise complaints, property damage, unauthorized changes. Each violation has a description and may have attached evidence.

How to pay off a penalty

Through a receipt

Pay the penalty at the bank (same as utility bills) and create a receipt in the system. The landlord updates the paid amount on the penalty. Your balance reflects the change.

Balance impact

Unpaid penalties are included in your total debt. They appear in the financial balance and reconciliation statement. Pay them off to keep your balance clean.

Tip: The best way to avoid penalties is to pay on time. Set reminders at the beginning of each month. If you disagree with a penalty — discuss it with the landlord via Messages before it escalates. Most issues can be resolved through communication.

Technical documentation

For penalty details and API, see the Library:

Library → Contract Penalties

What's next?

The landlord may create financial corrections — deposit offset, discount, recalculation. Learn how to review and confirm them in the next section.

← Request repair compensation Confirm adjustments →