Refund Policy

1. Nature of Services

1.1. LandLordKeeper is a cloud service (SaaS) for property management. The service consists of providing access to software and its functionality via the Internet.

1.2. The service is considered rendered from the moment of access activation. Payment is made for the access period, not for the volume of usage.

1.3. This Policy is part of the Public Offer Agreement and operates together with the Terms of Service and Privacy Policy.

2. Trial Period

2.1. Each new property receives a free trial period. This allows you to fully evaluate the Service capabilities before making a payment decision.

2.2. We recommend using the trial period in full before paying for a subscription. The availability of the trial period is one of the reasons why refunds for paid services are not provided.

3. General Rule

3.1. Refunds for already provided access to the Service, activated subscription period, and actually rendered electronic services are not made. This is due to the nature of the digital service: access is provided automatically after payment, and the Provider bears infrastructure costs regardless of the Customer's activity.

3.2. This rule complies with Art. 10 of the Law of Ukraine "On Consumer Rights Protection" and Art. 12 of the Law "On Electronic Commerce", according to which the right of return does not apply to electronic services provided with the consumer's consent before the expiration of the withdrawal period.

4. Exceptional Cases

4.1. A refund may be considered on a case-by-case basis exclusively in the following cases:

• technical inability to provide the service due to the Provider's fault for an extended period (more than 72 hours continuously)
• double charge due to a technical error
• charge after subscription cancellation due to a system error

4.2. To request a refund review, please contact support within 7 (seven) calendar days from the occurrence of the grounds.

4.3. The refund decision is made by the Provider within 14 business days. The refund is processed using the same method as the original payment.

5. Subscription Cancellation

5.1. The Customer may cancel the subscription at any time through the Service interface. Access is maintained until the end of the paid period. Funds for the remainder of the period are not refunded.

5.2. Unused funds on the wallet balance may be used to pay for other Service services or returned upon individual request, provided they were not used for subscription payments.

6. Contact Us

6.1. For questions regarding payment, refunds, or other financial matters, please contact:

• Email: [email protected]
• Telegram: https://t.me/landlordkeeper

6.2. We value every user and strive to find the best solution in any situation.