Service provider adjustments
Utility companies sometimes recalculate bills — overcharges, discounts, meter corrections, seasonal adjustments. When the actual amount differs from what was charged, use a service provider adjustment to fix the balance.
When to use
- Utility company recalculated the bill (overcharge or undercharge)
- Meter reading correction — previous reading was wrong
- Discount or subsidy applied retroactively
- Penalty from utility company (late payment by landlord)
- Any correction that doesn't fit a regular charge
How to create
Open the property → Balance Adjustments from the menu.
Select the service provider and expense type, set the date, amount (positive = additional charge, negative = discount/refund), and add a note explaining the reason.
Upload the recalculation letter, corrected bill, or any document that explains the adjustment.
Both sides can confirm the adjustment. Once confirmed by both, it's locked and affects the balance.
Positive vs Negative
The utility company undercharged. Example: meter was read incorrectly. The adjustment adds to the tenant's debt.
The utility company overcharged or gave a discount. The adjustment reduces the tenant's debt.
Technical documentation
For API endpoints and adjustment details, see the Library:
Library → Service Provider Balance Adjustments