Public Offer Agreement

1. General Provisions

1.1. This document is an official proposal (public offer) of Sole Proprietor Коток Ілля Маркович, TIN 2883211651 (hereinafter - "Provider"), to enter into a Service Agreement on the terms set out below.

1.2. In accordance with Art. 633, 641 of the Civil Code of Ukraine, this document is a public offer, and upon acceptance of the terms below, a natural or legal person accepting this offer becomes the Customer.

1.3. Acceptance (acceptance) of the offer is:

• Registration on the Service website
• Payment for services by any available method

1.4. The Agreement is considered concluded from the moment of offer acceptance.

By accepting this Offer, the Customer confirms agreement with the version of the Agreement effective on the date of acceptance. The Provider has the right to record the fact of acceptance, date, time, IP address, user agent, user identifier, and other technical information.

If this Agreement is published in multiple languages, the Ukrainian version shall prevail in interpretation, unless otherwise expressly stated by the Provider.

This Agreement is governed by and construed in accordance with the laws of Ukraine.

Terms and Definitions

• Service — LandLordKeeper software accessible through a web interface and/or other technical channels, designed for property management, data accounting, user communication, and use of other available features.
• Customer / User — a natural or legal person who has accepted the offer and uses the Service.
• Account — the User's account in the Service.
• Subscription — the right to access the Service functionality for a specified paid period.
• Object — a real estate property or other entity created in the Service for which data records are maintained.
• Content / User Data — any information, files, documents, images, messages, personal data, and other information uploaded, created, posted, or transmitted by the User in the Service.

2. Subject of Agreement

2.1. The Provider provides the Customer with paid information services for access to the LandLordKeeper property management software (hereinafter - "Service").

2.2. Services are provided on subscription terms (SaaS - Software as a Service).

The Provider's services may include:

providing access to the Service web interface

data storage using the Provider's technical and organizational protection measures

providing technical support within the scope of the selected tariff

updating and developing the Service functionality

The Service provides the User exclusively with the technical capability to use the software and its functionality. The Provider is not a party to agreements, arrangements, settlements, negotiations, or other legal relations between Service users and/or third parties, unless expressly stated otherwise.

The Provider does not provide legal, accounting, appraisal, real estate, notarial, financial, or other professional consulting services, unless expressly stated on the Service website or in a separate agreement.

3. Service Provision Procedure

3.1. To receive services, the Customer:

Access to the Service is generally provided automatically after payment confirmation, unless otherwise caused by technical aspects of payment processing, transaction verification, or technical maintenance.

Services are provided electronically and remotely by granting access to the Service functionality. The fact of granting access to the Service, activating a subscription, using the Service functionality, as well as data from the Provider's internal accounting systems, constitute sufficient confirmation of service delivery.

3.3. The service is considered provided from the moment of granting access to the Service.

Unless expressly required by mandatory law or a separate written agreement, acts of services rendered/work performed in paper form are not prepared or signed.

The absence of claims from the Customer within 5 (five) calendar days from the moment of granting access to the corresponding service period confirms proper service delivery and acceptance by the Customer.

Upon the Customer's request, the Provider may generate and provide available electronic settlement and confirmation documents within the applicable payment model and current legislation.

4. Price and Payment Procedure

4.1. The cost of services is determined by the selected pricing plan.

4.2. Current tariffs are posted on the Service website.

4.3. Payment is made on 100% prepayment terms.

4.4. Payment methods:

• Bank card (Visa, Mastercard)
• Bank transfer to settlement account

4.5. The moment of payment is considered to be the receipt of funds to the Provider's account.

4.6. Prices are in hryvnias (UAH) and include all taxes.

If the Customer has activated automatic subscription renewal and saved a payment method, the Customer agrees to automatic deduction of the next subscription period cost in accordance with the selected or preferred tariff plan. The Customer has the right to disable automatic renewal before the next deduction date through the Service interface.

Pricing and Subscription Terms

• Each new property receives a free trial period of 30 (thirty) calendar days from the date of creation.
• The service offers two subscription plans: monthly and yearly. Current prices are listed on the pricing page.
• If a user has a preferred subscription plan set, auto-renewal first attempts to charge the preferred plan. If the balance is insufficient, it falls back to the alternative plan.
• The maximum advance subscription payment period cannot exceed 2 (two) years from the current date.
• Any participant associated with a property (landlord, landlord agent, tenant, tenant agent) may pay for the property subscription.
• An invoice is valid for 5 (five) calendar days from the date of creation. After expiration, an unpaid invoice is automatically cancelled.
• After the subscription and trial period expire, property data is retained for 90 (ninety) calendar days. After this period, data may be deleted without the possibility of recovery.

Deletion of data, archive copies, and technical backups is carried out within the timeframes and procedures determined by the Service architecture, the Provider's internal procedures, and mandatory legal requirements. The Provider is not obligated to ensure data recovery after the established retention period expires.

5. Rights and Obligations of Parties

5.1. The Provider undertakes to:

make reasonable efforts to ensure the functioning of the Service, except during periods of technical maintenance, failures, and circumstances beyond the Provider's reasonable control

ensure access to the Service within the paid tariff

comply with data processing terms as provided by this Agreement, Privacy Policy, and applicable legislation

provide technical support within the scope provided by the selected tariff or Service rules

5.2. The Provider has the right to:

Change Service functionality

Conduct technical maintenance

Suspend access in case of Terms violation

Change tariffs with prior notice

5.3. The Customer undertakes to:

pay for services in a timely manner

comply with this Agreement and other Service documents published on the website

ensure confidentiality of Account access credentials

use the Service exclusively for lawful purposes and not take actions that may disrupt the Service, its security, or the rights of third parties

The Customer is prohibited from using automated access tools, mass data collection, scripts, parsers, bots, or taking actions that create excessive load on the Service infrastructure, unless expressly permitted by the Provider.

5.4. The Customer has the right to:

Use all features of the selected plan

Contact technical support

Cancel subscription at any time

initiate deletion of account and data in the manner provided by the Service interface, Privacy Policy, and applicable legislation

User Data and Content

The User independently and at their own responsibility uploads, enters, stores, transmits, publishes, and otherwise uses any data, documents, images, messages, and other information in the Service.

The User guarantees that they possess all necessary rights, permissions, and legal grounds for placing, storing, processing, and transmitting the relevant data and content in the Service.

The User bears full responsibility for:

legality of posted information

its accuracy, relevance, and completeness

compliance with third party rights

compliance with legislation on personal data, trade secrets, intellectual property

The Provider does not verify and is not obligated to verify the accuracy, legal validity, completeness, relevance, and legality of data uploaded by Users, and is not responsible for such content.

The Provider is not responsible for deletion, loss, damage, unavailability, modification, or untimely preservation of User data, unless expressly required by mandatory law.

By posting content in the Service, the User grants the Provider a non-exclusive, royalty-free, limited right to store, process, systematize, copy, display, transmit, and otherwise technically use such content exclusively to the extent necessary for the functioning of the Service and provision of services under this Agreement.

The User is obligated to independently ensure backup of information critical to them.

In case of claims, demands, lawsuits, fines, damages, or sanctions from third parties or government authorities arising in connection with the User's content, actions, or violations, the User undertakes to independently resolve such claims and fully compensate the Provider for damages incurred.

Intellectual Property

All exclusive rights to the Service, its source code, design, structure, database, interface elements, texts, graphics, and other objects belong to the Provider or are used by the Provider on legal grounds.

Acceptance of this Offer does not constitute a transfer of exclusive rights to the Service or its components to the User. The User is granted a limited, non-exclusive, non-transferable right to use the Service within its functional purpose for the duration of the paid subscription.

The User may not copy, modify, decompile, distribute, sell, rent, sublicense, or otherwise use the Service beyond the scope expressly permitted by the Provider and the Service functionality.

Right to Modify the Service and Documents

The Provider has the right at any time to:

change the structure, interface, design, and functionality of the Service

add or remove individual features

change tariffs

update, supplement, and change the text of this Offer, Terms of Use, Privacy Policy, and other documents

The new version of documents takes effect from the moment of publication on the website or from another date specified in the relevant document.

Continued use of the Service after changes take effect means the User's consent to the new version of documents.

Right to Restrict Access

The Provider has the right, without prior agreement with the User, to temporarily restrict or completely terminate access to the Service, block the Account, individual data, or functionality in cases of:

violation by the User of legislation or Service document terms

detection of suspicious, malicious, or fraudulent activity

receipt of complaints from third parties

conducting technical maintenance

threats to the security of the Service

lack of payment

necessity to comply with requirements of law, court, government authorities, or rights holders

Such access restriction is not considered a breach of the Provider's obligations.

Communications

The Parties recognize the legal force of notifications, invoices, warnings, receipts, and other documents sent through the Service interface, by email, through messengers linked to the account, or other electronic means of communication.

The User is obligated to independently ensure the accuracy of contact information and access to their email, phone, and other means of communication specified in the account.

6. Refunds

Refunds for already provided access to the Service and actually rendered services are not made, except in cases expressly provided by applicable law or a separate Refund Policy published on the website.

6.2. The service is considered provided from the moment of access activation.

6.3. Detailed terms are in the Refund Policy.

7. Liability of Parties

The Service is provided on an "as is" and "as available" basis. The Provider does not guarantee that the Service will fully meet the Customer's subjective expectations, function uninterruptedly, continuously, error-free, and securely in all cases.

The Customer understands and agrees that software by its nature is not free from errors, and individual Service features may be temporarily unavailable, limited, or changed.

The Provider has the right to offer individual features in test, experimental, or limited mode. Such features may be subject to separate restrictions, and the Provider does not guarantee their permanent availability or preservation of data processed within the test mode.

The Provider is not liable for:

interruptions in the Service, failures of communication channels, hosting, data centers, cloud infrastructure, payment systems, email services, Telegram, and other third-party platforms

actions or inactions of third parties

unauthorized access, if it occurred not due to the Provider's fault

loss of profit, lost revenue, loss of business reputation, indirect, incidental, punitive, or consequential damages

the content, quality, legality, accuracy, and any consequences of using information posted by Users

The Provider's aggregate liability for any claims by the Customer is limited to the amount actually paid by the Customer for services during the last 3 (three) months preceding the event giving rise to the claim.

Nothing in this Agreement excludes or limits the Provider's liability to the extent that such exclusion or limitation is expressly prohibited by applicable law.

Force Majeure. The Parties are released from liability for full or partial non-fulfillment of obligations if caused by force majeure circumstances, including but not limited to: war, military actions, terrorist acts, cyberattacks, mass communication failures, power outages, actions of government authorities, infrastructure blockages, data center accidents, fires, floods, and other circumstances beyond the reasonable control of the Parties.

8. Confidentiality

Personal data processing is carried out in accordance with the Privacy Policy published on the Service website and applicable legislation.

The User confirms that they have read the Privacy Policy and accept its terms.

If the User uploads personal data of third parties to the Service, they guarantee the existence of proper legal grounds for such transfer and processing.

The Provider takes reasonable organizational and technical data protection measures, but does not guarantee absolute security of information systems and data transmission channels.

9. Agreement Term

9.1. The Agreement comes into force from the moment of acceptance and is valid until full fulfillment of obligations.

9.2. The Agreement may be terminated:

• By mutual agreement of the parties
• On Customer initiative (subscription cancellation)
• On Provider initiative in case of Terms violation

If any provision of this Agreement is found to be invalid, illegal, or unenforceable, this shall not affect the validity of the remaining provisions of the Agreement.

10. Dispute Resolution

Before applying to court, the party that considers its rights violated undertakes to send a written or electronic claim to the other party.

The claim review period is 15 (fifteen) calendar days from the date of receipt, unless a different period is established by law.

If no agreement is reached, the dispute shall be resolved in court in accordance with the laws of Ukraine.

11. Provider Details